We are looking for an experienced professional with a strong background in CA ITSM (formerly CA Service Management). The ideal candidate will lead the deployment, configuration, and enhancement of IT service management processes and tools, ensuring seamless IT operations and superior service delivery.

Key Responsibilities:

• Deploy, configure, and maintain CA ITSM solutions, including Service Desk, Change Management, and Asset Management modules.
• Develop workflows, automation scripts, and integrations to improve IT service efficiency and alignment with business goals.
• Ensure proper incident, problem, and change management processes in compliance with ITIL standards.
• Optimize and customize dashboards, reports, and service catalogs to meet organizational needs.
• Collaborate with stakeholders to identify areas for process improvement and tool optimization.
• Integrate CA ITSM with other enterprise tools like ServiceNow, Jira, or monitoring platforms.
• Provide training and support to IT teams on CA ITSM functionalities.
• Stay updated on advancements in ITSM tools and practices to recommend system enhancements.

Qualifications:

• Proven experience with CA ITSM solutions, including implementation, configuration, and support.
• Deep understanding of ITIL frameworks and IT Service Management best practices.
• Hands-on experience in workflow design, automation, and customization within CA ITSM.
• Strong problem-solving skills and ability to analyze service management data for actionable insights.
• Experience with API integrations, scripting, and data migration.
• Excellent communication and collaboration skills to engage with cross-functional teams.
• [Optional: Relevant certifications in CA ITSM, ITIL, etc.]

We are looking for a skilled professional with hands-on experience in Broadcom’s AiOps and NetOps platforms. The ideal candidate will lead initiatives to deploy, configure, and optimize these solutions, ensuring seamless IT operations and robust network management in alignment with business objectives.

Key Responsibilities:

• Implement, configure, and manage Broadcom AiOps and NetOps platforms.
• Develop and optimize dashboards, reports, and alerts to monitor IT performance and network health.
• Integrate AiOps and NetOps tools with existing ITSM and NOC frameworks.
• Analyze performance data to identify trends, anomalies, and potential risks.
• Collaborate with cross-functional teams to ensure network reliability and operational efficiency.
• Provide training and knowledge-sharing sessions for internal teams on Broadcom technologies.
• Stay up-to-date with advancements in AiOps and NetOps technologies to recommend enhancements.

Qualifications:

• Proven experience with Broadcom AiOps and NetOps solutions (formerly CA Technologies).
• Strong understanding of IT Operations Management (ITOM) and Network Operations Center (NOC) processes.
• Expertise in AI-driven analytics, automation, and anomaly detection tools.
• Knowledge of network protocols, infrastructure monitoring, and fault management.
• Experience integrating Broadcom tools with platforms such as ServiceNow, Splunk, or others.
• Excellent problem-solving skills with a proactive approach to troubleshooting.
• Strong communication skills to interact with technical and non-technical stakeholders.
• [Optional: Relevant certifications, e.g., Broadcom, ITIL, etc.]

Preferred Skills:

• Familiarity with cloud environments (AWS, Azure, GCP) and hybrid infrastructures.
• Experience with APIs, scripting, and custom integration development.
• Knowledge of emerging trends in AI and automation in IT and network management.